Many of you that know me know I have a six year old daughter. She often hears me discuss with my husband some of the trials and tribulations job seekers are facing today. Sometimes, she'll hear her friends talking about a parent losing their job, or she'll hear the news reports about housing foreclosures. Of course, when she doesn't understand a word, she'll ask me about it, and I have to find an age appropriate way to explain. I'm absolutely positive all the parents out there can relate to this, and have your own hysterical stories about a word you had no idea they had even heard, and the tap dance you performed to provide an adequate explanation. Or maybe, you deferred the answer to your spouse. (As unique as my husband is, I'm positive he isn't the only one that has ever done this!)
I didn't realize how much the conversations about job seeker misfortunes' had impacted my daughter, until this past weekend. She went through the pantry, looking for "snack" items. I thought she was having a picnic in the front yard with one of her friends. She had her little tray, and a few items separated on the tray in coffee filters. She had her little plastic table and chairs positioned in the front yard where she could see both cross streets. During one of my "checking up on her visits", I noticed my yard filled with several of the neighborhood children. All of these children had been over here at one time or another, so I didn't give it a lot of thought, but I opened the door to make sure everything was OK. She reassured me, "Yes, Mommy. Everything is OK. We're just talking." All seemed on the up and up, so I came back inside. A couple of minutes later, she came in with three dollar bills. She handed them to me and said "Mommy, maybe this will help some of the people you talk to every day". Needless to say, tears welled up in my eyes for her kind, tender spirit and desire to help complete strangers. When I asked her why she would do that, she said she sees her Mommy helping strangers, so she thought she should, too.
Of course, my mind went in different directions when this happened. How can I look at the world from my child's eyes and benefit those adults I talk to? For her, it was as simple as gathering her friends around and "selling" them snacks from our pantry. (She said that everything was free, but they wanted to give her money) What she proved to me, and I hope I am able to express this well, is that by opening ourselves up to help from our family and friends, we can reach our goals. That is a "prong" in the search strategies I help my job seekers develop. Of course, every person's search strategy will be different and should be tailored to their needs, but I thought I would take the lead from my daughter and provide a few more tools for the job seeker toolbox. Here are some of the common threads each search should take.
1. Make sure your resume is in "top notch" order. If you don't have an effective resume, nothing else is going to matter. Paying a reputable service to rewrite your resume is the single best investment you'll make in your ability to be considered by potential employers. It is their first impression of you, so make it count!
2. Work the job boards. Yes, you are one of 1,000s doing it, but you never know when you are going to be the 1 that gets selected.
3. Work with a recruiter/headhunter that specializes in your industry. If you can find more than one, all the better. If you can find 100 that are willing to work with you, use all 100. BUT, keep your expectations in check.
4. Network, network, network. This includes sites like LinkedIn, in addition to going through your Rolodex and contacting past co-workers and supervisors, as well as vendors and subordinates. Talk to your family and friends, too.
5. Target companies that YOU would want to work for. Don't worry if they are hiring. Get to the inside of the company and find out who the hiring manager is over the department you want to work. Email him/her your resume with a cover letter explaining why it would benefit them to call you in for an interview. (and potentially hire you) You'd be surprised how far these efforts will take you.
6. Keep a log of every resume submittal you make. Then, follow up on a regular basis. This includes your family and friends. Stay on their radar. If you fall off their radar, you could be missing opportunities.
7. Take control of your search. Don't sit back and wait on someone to call you. Follow up. Follow up. Keep your expectations in check, but follow up. Walk the stalking line, but don't cross it.
The most important aspect of a search is keeping your confidence up, believing in yourself and staying present with your search. Don't fall off any one's radar. If you are persistent with the search efforts, they'll assume you'll be the same way when hired. If you were a hiring manager, would you want the person that continues to show interest in the position or the person that interviewed and you never heard from again? We all know the answer to that one!
If anyone needs help with any of these methods, please feel free to contact me. Before starting 2-7, make sure you take care of #1. I cannot stress that enough. If your foundation is weak, nothing built on it will last long.
From the Cyr family to yours, we sincerely hope these suggestions will help. As always, I am available, willing, and more than happy to help anyone that needs it, and am proud of my daughter who wants to follow in my footsteps.
Kim Cyr can be reached at kcyr@cspgroups.com, www.cspgroups.com or 888-831-9495
Wednesday, July 28, 2010
Monday, July 26, 2010
Wednesday, July 21, 2010
Where Has Kindness and Respect Gone?
I live in a subdivision with more than 550 homes. It is its own little "city". As much as I get out to meet the neighbors, I can honestly say I do not know everyone that lives here. That probably doesn't come as a surprise to you, as most people nowadays tend to keep to themselves and actually getting out to meet your neighbors doesn't appear to be a common practice anymore.
Today, as I was driving through the neighborhood, there were two older gentlemen out for a morning walk. I would estimate their ages to be somewhere in their mid-sixties. I haven't seen them out before and certainly never met them, but the oddest thing happened as I passed them. One of them threw up his hand and waved to me and the other tipped his hat. Of course, I couldn't help but wave back at them. Their simple act of kindness has kept a smile on my face all day. It has stayed with me. It had a tremendous impact on me. I have shared this moment with many that I have spoken with today. More than anything, it has made me wonder, consider, and question; why isn't this common practice anymore? Why do we live in a tunnel, not recognizing or validating those we come in contact with?
I've mentioned before that I am part of an amazing discussion on LinkedIn and this simple act today, by these two gentlemen who may or may not ever see me again, brought so much of what has been said on the thread into amazing clarity for me. Most of the comments on the thread have to do with communication, or the lack thereof. Those are the words that are written on the thread. But after my experience today, I don't think that people are really complaining about communication. It is my opinion that they are complaining about the lack of validation. Or the lack of recognition. Each and every one of us wants someone to tell us that we mean something to someone. We all want to know that we have a purpose. So where has the respect for each other gone?
With the economy taking the horrible direction it has for the last two years, and all the fallout because of it, shouldn't we be reaching out to each other versus shutting ourselves off from our neighbors? People have lost their jobs. We see the numbers all over the news. People have lost their homes. Both continue on an hourly basis. In the process of this, they are losing their identity and confidence, as well as their dignity. They are losing their self-respect and their self-value. They are just losing themselves. A simple act of kindness, like throwing your hand in the air or tipping your hat(or responding to an email or phone message), acknowledges your presence. It validates your existence.
I try to go through every day acknowledging and validating the job seekers I speak with, but after this revelation today, I am going to be even more conscientious of what I'm doing. It is my hope that recruiters, HR, and job seekers as well as the rest of the world, can stop and wave, or tip their hat, (or respond to an email or phone message) to someone new today. It will cost you nothing, but validation is priceless.
Kim Cyr can be reached at kcyr@cspgroups.com, http://www.cspgroups.com/ or 888-831-9495
Today, as I was driving through the neighborhood, there were two older gentlemen out for a morning walk. I would estimate their ages to be somewhere in their mid-sixties. I haven't seen them out before and certainly never met them, but the oddest thing happened as I passed them. One of them threw up his hand and waved to me and the other tipped his hat. Of course, I couldn't help but wave back at them. Their simple act of kindness has kept a smile on my face all day. It has stayed with me. It had a tremendous impact on me. I have shared this moment with many that I have spoken with today. More than anything, it has made me wonder, consider, and question; why isn't this common practice anymore? Why do we live in a tunnel, not recognizing or validating those we come in contact with?
I've mentioned before that I am part of an amazing discussion on LinkedIn and this simple act today, by these two gentlemen who may or may not ever see me again, brought so much of what has been said on the thread into amazing clarity for me. Most of the comments on the thread have to do with communication, or the lack thereof. Those are the words that are written on the thread. But after my experience today, I don't think that people are really complaining about communication. It is my opinion that they are complaining about the lack of validation. Or the lack of recognition. Each and every one of us wants someone to tell us that we mean something to someone. We all want to know that we have a purpose. So where has the respect for each other gone?
With the economy taking the horrible direction it has for the last two years, and all the fallout because of it, shouldn't we be reaching out to each other versus shutting ourselves off from our neighbors? People have lost their jobs. We see the numbers all over the news. People have lost their homes. Both continue on an hourly basis. In the process of this, they are losing their identity and confidence, as well as their dignity. They are losing their self-respect and their self-value. They are just losing themselves. A simple act of kindness, like throwing your hand in the air or tipping your hat(or responding to an email or phone message), acknowledges your presence. It validates your existence.
I try to go through every day acknowledging and validating the job seekers I speak with, but after this revelation today, I am going to be even more conscientious of what I'm doing. It is my hope that recruiters, HR, and job seekers as well as the rest of the world, can stop and wave, or tip their hat, (or respond to an email or phone message) to someone new today. It will cost you nothing, but validation is priceless.
Kim Cyr can be reached at kcyr@cspgroups.com, http://www.cspgroups.com/ or 888-831-9495
Thursday, July 8, 2010
What Makes Job Seekers, Recruiters and HR "Mad"
I love technology. Being able to communicate around the world in fractions of seconds is amazing to me. Searching for people, or jobs, or just information with a few keystrokes rather than buying 15 newspapers, or having to travel to the library (still a great place to go) to borrow a phone book, or having bookshelves filled with encyclopedias. But what have we lost in the process of all this technology? Recently, I've participated in discussion items through some groups (Job Angels and The Job Board specifically) on LinkedIn that have left me contemplating this thought.
On Job & Career Network, there is a discussion titled "JOBSEEKERS; What do Recruiters and HR staffers do that really gets you upset? RECRUITERS/HR: What do jobseekers do that really gets you upset?" There are nearly 3,000 comments on this discussion, which anyone using LinkedIn will acknowledge is a significant amount of activity. Believe it or not, there is one common thread through most of the comments; where has the communication gone? What ever happened to "common" decency, respect and follow through? It isn't so common anymore, is it?
I remember the day when resumes were either mailed or hand delivered to an organization. Now, I'm not THAT old, and this isn't one of your grandparents stories about walking 10 miles to school in the snow, uphill both ways! Now that we have settled that, I'll continue. =) During the pre-internet (olden?) days, organizations would usually send a letter letting you know they had chosen someone else or call you congratulating you on your selection. Don't hold your breath waiting on these "niceties" today. Yes, there are still a few "old school" organizations out there, but by and large, the communication factor has disappeared.
So where does that leave us? My recommendation to job seekers is to lower your expectations. I don't like this new reality, but stomping my feet and throwing my fists in the air, screaming how "wrong" this is, isn't going to change it. (I'm just one person, and as good as I think I am, I haven't figured out how to change the world....yet!) Does it stink that the human element has nearly been removed from a job search? Of course it does. We can focus on how wrong it is, and how much we'd like it to be different, or we can accept the way it is and try to find a way to "work" with it.
On the other side of the coin is the HR and Recruiting personnel. I completely understand how inundated you are with qualified and not so qualified candidates and the ability to keep up with them all is nearly impossible. For recruiters, finding clients willing to pay for your services has become increasingly challenging, and your candidate base has increased exponentially over the last 2 years. Many of these candidates have made the possibilitiy of marketing them nearly impossible because they don't have quality documents. Keeping up with the amount of incoming email and phone calls from candidates becomes overwhelming; almost to the point of needing to add another 20 hours to each day. HR personnel often receive upwards of 1,000 resumes for each opening they have and are tasked with weeding through them to find "the most qualified" candidate. How much can you really do in a day? External recruiters usually only get paid if they make a placement, so their focus is on working with the most marketable candidates. HR personnel have a responsibility to their company to find the "best" candidates in a relatively short period of time, and have reams of paper to sort through to find them. I'm fortunate enough to work with all parties involved, so I understand the challenges each of you face. So how do we bring all the pieces together and make everyone happy?
I think the short answer is, you can't. We can't make everyone happy all the time. However, job seekers can make themselves more marketable by having quality documents. Job seekers can take the initiative and follow up on a regular, non stalking, basis and get the answers they so desperately crave. They can take the power back by not sitting and waiting for the incoming communication. Is that the way it should be? Does it really matter if that's the way it should be? No, on both counts. But guess what....that's the way it is. Lower your expectations and you'll never be disappointed.
I do wish HR and recruiters could put the human element back into what they are doing and realize that they are dealing with people and not paper. Unfortunately, they are doing all they can to maintain their employed status and the human element has been removed. Maybe when this economic crisis is over, we can get back to the way things "used to be". It sure would be nice for the change to happen sooner, though.
Kim Cyr can be reached at kcyr@cspgroups.com, 888-831-9495 or www.cspgroups.com
On Job & Career Network, there is a discussion titled "JOBSEEKERS; What do Recruiters and HR staffers do that really gets you upset? RECRUITERS/HR: What do jobseekers do that really gets you upset?" There are nearly 3,000 comments on this discussion, which anyone using LinkedIn will acknowledge is a significant amount of activity. Believe it or not, there is one common thread through most of the comments; where has the communication gone? What ever happened to "common" decency, respect and follow through? It isn't so common anymore, is it?
I remember the day when resumes were either mailed or hand delivered to an organization. Now, I'm not THAT old, and this isn't one of your grandparents stories about walking 10 miles to school in the snow, uphill both ways! Now that we have settled that, I'll continue. =) During the pre-internet (olden?) days, organizations would usually send a letter letting you know they had chosen someone else or call you congratulating you on your selection. Don't hold your breath waiting on these "niceties" today. Yes, there are still a few "old school" organizations out there, but by and large, the communication factor has disappeared.
So where does that leave us? My recommendation to job seekers is to lower your expectations. I don't like this new reality, but stomping my feet and throwing my fists in the air, screaming how "wrong" this is, isn't going to change it. (I'm just one person, and as good as I think I am, I haven't figured out how to change the world....yet!) Does it stink that the human element has nearly been removed from a job search? Of course it does. We can focus on how wrong it is, and how much we'd like it to be different, or we can accept the way it is and try to find a way to "work" with it.
On the other side of the coin is the HR and Recruiting personnel. I completely understand how inundated you are with qualified and not so qualified candidates and the ability to keep up with them all is nearly impossible. For recruiters, finding clients willing to pay for your services has become increasingly challenging, and your candidate base has increased exponentially over the last 2 years. Many of these candidates have made the possibilitiy of marketing them nearly impossible because they don't have quality documents. Keeping up with the amount of incoming email and phone calls from candidates becomes overwhelming; almost to the point of needing to add another 20 hours to each day. HR personnel often receive upwards of 1,000 resumes for each opening they have and are tasked with weeding through them to find "the most qualified" candidate. How much can you really do in a day? External recruiters usually only get paid if they make a placement, so their focus is on working with the most marketable candidates. HR personnel have a responsibility to their company to find the "best" candidates in a relatively short period of time, and have reams of paper to sort through to find them. I'm fortunate enough to work with all parties involved, so I understand the challenges each of you face. So how do we bring all the pieces together and make everyone happy?
I think the short answer is, you can't. We can't make everyone happy all the time. However, job seekers can make themselves more marketable by having quality documents. Job seekers can take the initiative and follow up on a regular, non stalking, basis and get the answers they so desperately crave. They can take the power back by not sitting and waiting for the incoming communication. Is that the way it should be? Does it really matter if that's the way it should be? No, on both counts. But guess what....that's the way it is. Lower your expectations and you'll never be disappointed.
I do wish HR and recruiters could put the human element back into what they are doing and realize that they are dealing with people and not paper. Unfortunately, they are doing all they can to maintain their employed status and the human element has been removed. Maybe when this economic crisis is over, we can get back to the way things "used to be". It sure would be nice for the change to happen sooner, though.
Kim Cyr can be reached at kcyr@cspgroups.com, 888-831-9495 or www.cspgroups.com
Monday, July 5, 2010
Interview Nightmares
So now you have a resume that is working for you. You're getting emails and phone calls from interested recruiters and companies. Are you ready for the interview? Does the thought of "selling yourself" to the recruiter or phone screener send you into a panic? Are you having nightmares, seeing yourself in the interview room in nothing but a necktie? Do you see yourself speaking with no words being produced?
If any of these situations seem familiar, (or something just as silly or bizarre), you are one of many suffering from Interview Nightmares. Here are some simple suggestions to ease the fright.
1. Relax. (Easier said than done?) Remember, you are already a fit on paper or you wouldn't be receiving any type of communication. The person contacting you initially wants to be sure that you "are who you say you are" on paper.
2. Be yourself. (Sounds too simple?) If you are confident about who you are, you are going to portray confidence on the phone. Remember, the desired result from this initial communication is a face to face interview with the decision maker. Chances are pretty good that your initial communication is from someone who isn't the decision maker, but they are weeding out the people who will be "wasting" the decision maker's time.
3. Be in interview mode. A phone interview or face to face interview is YOUR opportunity to find out if this is an organization that YOU want to work for. It doesn't matter how much they love you if you don't think they are a fit for your personality and career goals. (Yes, in that order)
I recently spoke to a job seeker who was called in for a face to face interview with a telecommunications company. She researched the company after receiving a request for an interview. Upon doing the research, she liked what she saw and scheduled the interview. When she arrived for the interview, she was greeted by a set of drums and a Foosball table where the receptionist's desk should have been. After some debate about whether she should tap on a cymbal with the drum stick or start flipping the ball around on the Foosball table, she was greeted by an individual who made no mention of his name or position with the organization. She was then escorted to a conference room and left alone for a bit. Then, the unnamed individual returned with another individual, who conferenced in a third individual. None of the parties indicated their role within the organization, but proceeded with the interview. After a few minutes of questions, the two gentlemen seated in the room left without so much as a "Got to go" and left her with the gentleman on the telephone. She was unsure of what to do at this point, so she said "It looks like it's just me and you, kid", to which she received some laughter. Eventually, gentleman #2 returned, ended the interview, and escorted her past the Foosball table and drums to the front door.
I'm wondering if there is anyone but me that sees how insane this process was. With that said, of course there is someone that will be a great fit with this company. It just wasn't her. (Nor would it have been me) My suggestion to her, and to anyone else facing a similar (is that possible) situation, would be to say in a respectful manner to the gentleman on the phone, "I really appreciate the time and opportunity you have given me today but I don't think that your organization and I will be a good fit." i would have then proceeded past the Foosball table and drums to the front door, whistling Dixie on the way out.
All silliness aside, the point I'm making is that even though a company is hiring, and they absolutely love you, don't compromise yourself. If you accept a job that you know isn't going to be a good fit for you, you'll be looking again very quickly. Then, you'll have to explain why you had such a short term position. I understand economic conditions are really tough right now and sometimes you have to take a less than desirable position to put food on the table, but remember that if you take that position, you have now nearly eliminated the time you have to search and/or interview for the "right" position. As long as you go into every situation with your "eyes open" and understand the consequences of potentially bad decisions, you have the tools and the power to make better decisions. Turn those nightmares into "Dreams Come True"!
Kim Cyr can be contacted at kcyr@cspgroups.com or 888-831-9495
If any of these situations seem familiar, (or something just as silly or bizarre), you are one of many suffering from Interview Nightmares. Here are some simple suggestions to ease the fright.
1. Relax. (Easier said than done?) Remember, you are already a fit on paper or you wouldn't be receiving any type of communication. The person contacting you initially wants to be sure that you "are who you say you are" on paper.
2. Be yourself. (Sounds too simple?) If you are confident about who you are, you are going to portray confidence on the phone. Remember, the desired result from this initial communication is a face to face interview with the decision maker. Chances are pretty good that your initial communication is from someone who isn't the decision maker, but they are weeding out the people who will be "wasting" the decision maker's time.
3. Be in interview mode. A phone interview or face to face interview is YOUR opportunity to find out if this is an organization that YOU want to work for. It doesn't matter how much they love you if you don't think they are a fit for your personality and career goals. (Yes, in that order)
I recently spoke to a job seeker who was called in for a face to face interview with a telecommunications company. She researched the company after receiving a request for an interview. Upon doing the research, she liked what she saw and scheduled the interview. When she arrived for the interview, she was greeted by a set of drums and a Foosball table where the receptionist's desk should have been. After some debate about whether she should tap on a cymbal with the drum stick or start flipping the ball around on the Foosball table, she was greeted by an individual who made no mention of his name or position with the organization. She was then escorted to a conference room and left alone for a bit. Then, the unnamed individual returned with another individual, who conferenced in a third individual. None of the parties indicated their role within the organization, but proceeded with the interview. After a few minutes of questions, the two gentlemen seated in the room left without so much as a "Got to go" and left her with the gentleman on the telephone. She was unsure of what to do at this point, so she said "It looks like it's just me and you, kid", to which she received some laughter. Eventually, gentleman #2 returned, ended the interview, and escorted her past the Foosball table and drums to the front door.
I'm wondering if there is anyone but me that sees how insane this process was. With that said, of course there is someone that will be a great fit with this company. It just wasn't her. (Nor would it have been me) My suggestion to her, and to anyone else facing a similar (is that possible) situation, would be to say in a respectful manner to the gentleman on the phone, "I really appreciate the time and opportunity you have given me today but I don't think that your organization and I will be a good fit." i would have then proceeded past the Foosball table and drums to the front door, whistling Dixie on the way out.
All silliness aside, the point I'm making is that even though a company is hiring, and they absolutely love you, don't compromise yourself. If you accept a job that you know isn't going to be a good fit for you, you'll be looking again very quickly. Then, you'll have to explain why you had such a short term position. I understand economic conditions are really tough right now and sometimes you have to take a less than desirable position to put food on the table, but remember that if you take that position, you have now nearly eliminated the time you have to search and/or interview for the "right" position. As long as you go into every situation with your "eyes open" and understand the consequences of potentially bad decisions, you have the tools and the power to make better decisions. Turn those nightmares into "Dreams Come True"!
Kim Cyr can be contacted at kcyr@cspgroups.com or 888-831-9495
Saturday, July 3, 2010
Making A Difference
As I've stated in previous posts, every day my career specialists and I spend hours on the phone talking to people that need our help. Our goal, each and every day, is to provide the help requested by, and required for, each individual. We want to make a difference. What I don't think people realize is how much they affect us, and how invested in each of them we become. I say this with complete sincerity and honesty.
I had the honor and pleasure of speaking with a woman from New Jersey today. As with every call, there is never a rush to move on to the next. Before I knew it, two hours had passed and I believe she and I made a tremendous connection. She has bee unemployed for more than a year.She has sought out the advice of professionals, to no avail. She continues to use her network, apply for positions, and search out companies to send her resume. Through all of her efforts, she is still not finding employment. I know we've all heard the stories about people who are doing everything right but aren't getting results.
This delightful woman had sought out the help of a professional career service agency in the past and was treated with complete disrespect. Because of that treatment, she was reluctant, and maybe even resistant, to talking with another. Maybe it was fear of the same treatment. Maybe it was complete distrust of the effectiveness an organization could provide her. Or maybe it was a combination of these reasons and others. Whatever the reason, she decided to take a leap of faith after several emails between us and reviewing my posts and recommendations on LinkedIn. I am honored that she gave CSP Groups an opportunity to change her opinion of career service agencies.
At the end of our conversation, she was excited to begin making changes to her resume and was appreciative of the assistance I provided. i don't think she realized how much she affected me, though. I am so thankful that she contacted us and that I was able to help her, but I am more thankful for the connection that we made. I think I was able to restore some of her faith in humanity, and she did the same for me. Every day, we try to make a difference in the job seekers lives, but more often than not, they make a difference in ours. I really love what I do, and will continue to be thankful for the opportunities to work with each and every person that decides to connect with us.
Kim Cyr can be contacted at kcyr@cspgroups.com or 888-831-9495
I had the honor and pleasure of speaking with a woman from New Jersey today. As with every call, there is never a rush to move on to the next. Before I knew it, two hours had passed and I believe she and I made a tremendous connection. She has bee unemployed for more than a year.She has sought out the advice of professionals, to no avail. She continues to use her network, apply for positions, and search out companies to send her resume. Through all of her efforts, she is still not finding employment. I know we've all heard the stories about people who are doing everything right but aren't getting results.
This delightful woman had sought out the help of a professional career service agency in the past and was treated with complete disrespect. Because of that treatment, she was reluctant, and maybe even resistant, to talking with another. Maybe it was fear of the same treatment. Maybe it was complete distrust of the effectiveness an organization could provide her. Or maybe it was a combination of these reasons and others. Whatever the reason, she decided to take a leap of faith after several emails between us and reviewing my posts and recommendations on LinkedIn. I am honored that she gave CSP Groups an opportunity to change her opinion of career service agencies.
At the end of our conversation, she was excited to begin making changes to her resume and was appreciative of the assistance I provided. i don't think she realized how much she affected me, though. I am so thankful that she contacted us and that I was able to help her, but I am more thankful for the connection that we made. I think I was able to restore some of her faith in humanity, and she did the same for me. Every day, we try to make a difference in the job seekers lives, but more often than not, they make a difference in ours. I really love what I do, and will continue to be thankful for the opportunities to work with each and every person that decides to connect with us.
Kim Cyr can be contacted at kcyr@cspgroups.com or 888-831-9495
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